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SHIPPING & DELIVERY

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Our goal at Group 6 USA, LLC is "100% SATISFACTION" and to get your order to you accurately, on time & complete.

Shipping

We offer FREE ground shipping on all retail orders over $100 for US continuous territories customers only.

Alaska Hawaii US Virgin Islands and Puerto Rico do not qualify for free freight. Website estimates freight at checkout for these territories packages are repriced at actual pricing and customer is notified before shipping. 

For international customers, please contact us via email at: info@group6usa.com to place orders. 

Free shipping cannot be combined with any other discounts, specials or promotions. If you are a Team Rider, please select a shipping option other than the free shipping otherwise we add standard ground shipping to your order after processing.

We offer several shipping options please see current shipping options on your order on our check out page.

Custom Graphics

Please plan on production lead-time of 3 business days plus shipping time.

For all international orders, please add 24 hours to your expected ship date. Please contact Group 6 USA, LLC at (+1) 661 253 1592 for more information.

Group 6 USA is not responsible for any additional duties, tariffs, brokerage fees, storage or delivery surcharges incurred by customers outside the U.S. Please check with your local authorities before ordering.

For R2 Mats, Custom Chairs and Tents - due to design and manufacturing lead times, these items require a minimum of 7 to 10 working days + shipping time. Depending on the time of year, the timelines may vary. If your order is time sensitive, please contact us at 661 253 1592 0r email us at: info@group6usa.com

WHAT IS ROUTE PACKAGE PROTECTION?

IN AN EFFORT TO PROVIDE MORE SAFETY, ASSURANCE, AND INSURANCE FOR OUR AMAZING CUSTOMERS, WE’RE HAPPY TO ANNOUNCE THAT MATRIX CONCEPTS IS NOW INTEGRATED WITH ROUTE PACKAGE PROTECTION. ROUTE IS A SHIPPING INSURANCE COMPANY THAT OFFERS COMPLETE PROTECTION FOR MATRIX CONCEPTS SHIPMENTS AND ORDERS. SIMPLY ADD ROUTE TO YOUR CART AT CHECKOUT TO SAFEGUARD AGAINST ANY UNFORESEEN HICCUPS THAT MAY ARISE. 

Q: WHAT IS ROUTE?

ROUTE IS A SHIPPING INSURANCE COMPANY THAT COVERS PACKAGES THAT ARE LOST, STOLEN, OR DAMAGED IN TRANSIT. ROUTE ENSURES THAT CUSTOMERS GET WHAT THEY PAID FOR, AND ALLOWS FOR EASY REORDERING WITH ONE SIMPLE CLICK. REVIEW THE POLICIES HERE TO UNDERSTAND WHICH LOST, STOLEN, AND DAMAGED ITEMS ROUTE WILL COVER.

Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?

YOU CAN FILE A ONE-CLICK CLAIM THROUGH THE EMAIL THAT ROUTE SENDS YOU AFTER YOU CHECK OUT, OR YOU CAN FILE HERE.

Q: DOESN’T MATRIX CONCEPTS ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?

AT MATRIX CONCEPTS, WE TAKE CUSTOMER SERVICE VERY SERIOUSLY AND ALWAYS TRY OUR BEST TO RESOLVE ISSUES FOR OUR CUSTOMERS AS QUICKLY AS POSSIBLE. BUT BY PURCHASING SHIPPING INSURANCE WITH ROUTE, COMPLETING A CLAIM IS ONLY A CLICK AWAY, AND YOUR CLAIM IS PROCESSED WITHIN 24 HOURS. ROUTE IS EASIER, FASTER, AND HELPS GET ANY SHIPPING ISSUES RESOLVED AS QUICKLY AS POSSIBLE.

Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?

YES! ANY REPLACEMENT ORDERS THAT ARE PLACED BY ROUTE ARE STILL INSURED BY ROUTE.

Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?

ROUTE’S TERMS AND CONDITIONS ARE LISTED HERE.

Q: IS ROUTE A LICENSED INSURANCE COMPANY?

YES. ROUTE IS A LICENSED INSURANCE COMPANY AND THEY ARE PARTNERED WITH LLOYDS OF LONDON, ONE OF THE BIGGEST NAMES IN SHIPPING INSURANCE.