FAQ

nichols.png

 
How do I know when my order will ship?
 
Answer: We will send a confirmation email when we get order.  When your order has been shipped, we will send you an e-mail with your invoice which will include your “tracking number”. Your always welcome to call us at 661 253 1592 or email info@group6usa.com to check on the order.
 
What are my payment options?
 
Answer: Visa, MasterCard, AmEx, Discover, Pay Pal and Apple Pay.
 
Can Matrix ship to my address outside the US?
 
Answer: Yes, we ship worldwide via USPS, except to Canada. Our office in Vancouver, BC Matrix Concepts Canada can help you (604) 542-5661. Remember local taxes and duties are your responsibility. Please make sure you understand your local assessments before placing your order.
 
When should I expect my custom graphics to arrive?
 
Answer: Your order will be processed ASAP. On average, please plan on a 3-day production time, then add the time it takes to ship your product.
 
How can I get a sponsorship from Matrix Concepts?
 
Answer: Email your resume to info@group6usa.com
 
How do I order replacement parts?
 
Answer: Some wear items / parts are listed on the website. However, chances are you could need a part that is not listed so just call customer service at 661 253 1592 or email a photo of the part you need to info@group6usa.com include your all your contact information please.
 
Can I Pick up or "Will Call" an order?
 
Answer: Yes, but, we need a minimum of 24 hour notice to arrange from the offsite 3pl warehouse to prepare your order for "Will Call". You have to call customer service at 661 253 1592 to put your order in advance and arrange your pick up time.
 
Contact info?
 
Group 6 USA, LLC
28406 Constellation Rd.
Valencia, CA 91355 USA
(T) 661 253 1592
(F) 661 288 1700
(E) info@group6usa.com
 
Dealer or Importer Inquires?
 
Email pete@group6usa.com or eddie@group6usa.com for a application.
 
M A T R I X    C O N C E P T S   |   D E S I G N    D R I V E N